Grow hotel revenue, not payroll
Room service ordering, an AI guest concierge, card machines and ePOS for hotels and resorts. Pan Pacific London saw spend per head increase by an average of 60%.
Hotels lose revenue between the room and the restaurant
Guests have to ring reception to order, so many do not bother.
Language barriers put guests off room service.
Printed menus go out of date and cost money to reprint.
Upgrades and extras are never offered at the right moment.
A member of staff sits by the phone all night.
The setup for hotels and resorts
eConcierge
AI that engages each guest from the moment they book, recommending upgrades, dining and experiences.
QR ordering anywhere
QR codes on door hangers, TV screens and menus. Guests order and pay from their phone in their own language.
Card machines and ePOS
Take payments at the bar, restaurant and poolside with £0 upfront and £0 monthly terminal fee.
More than food
Laundry, spa and leisure services sold through the same menus, with upsells built in.
Pan Pacific London
60%
average increase in spend per head since room service moved to eMenu
3 menus
breakfast, daytime and overnight, each switching on automatically
1 brand
menus designed to match the hotel’s colour scheme and visual brief
“We’ve seen spend per head increase by an average of 60% because the menu is much clearer and easier to navigate”
Assistant Food and Beverage Manager, Pan Pacific London
eConcierge: a personal concierge for every guest
AI engages each guest from the moment they book, so every interaction becomes a chance to increase revenue.
Recommends upgrades and promotes dining before arrival
Arranges experiences that match each guest
Check in and out, table reservations and local information on the guest’s phone
Shorter queues at the front desk
“A bespoke luxury feel digital concierge service that helps us improve service, guest communications and increase F&B spend”
Jake Greenall, Bespoke Hotels
Live in 3 steps
We map your hotel. Rooms, outlets, menus and pricing.
We set up and brand it. Menus matched to your brand, QR codes on door hangers, TV screens and tables, card machines configured.
You take orders and payments. Room service, dining and extras from one dashboard, with 24/7 human support behind it.
Built for hotels that never close
✓ Room service, restaurant, bar and spa on one system
✓ Guests order in their own language
✓ Update prices, wine lists and featured items without reprinting
✓ Guests pay upfront or add to a tab
✓ 24/7 human support
Straightforward commercials
ePOS Pro from £39 per month with no upfront installation cost
Card machines with £0 upfront and £0 monthly terminal fee
Card rates from 0.1%, subject to eligibility, quoted against your current processing
Questions hotels ask
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On door hangers, TV screens, menus and anywhere else in the hotel.
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Yes. Laundry, spa and leisure services can be ordered through the same menus, with upsells built in.
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Both. Guests can pay as they order, or add orders to a tab and settle when they are ready.
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Yes. Orders are sent to your existing systems and served to the table, a collection point or delivered to the room.
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Yes. Guests can order in their native language, which removes one of the main reasons people avoid room service.
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At any time, with no reprinting. Raise prices at peak times, change wine vintages or feature new items daily.
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No. There is no minimum monthly card turnover.
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It engages each guest from the moment they book, recommending upgrades, promoting dining and arranging experiences.
Running a hotel or resort?
Tell us how guests order today and we will show you where revenue is being missed.
