Best Western Chooses EMenu to Service Dover Marina Hotel & Spa

The Venue:

The Best Western Dover Marina Hotel & Spa is one of Dover’s best situated beach-front hotels, boasting 3 restaurants, a café and also offering room service to guests…

The Challenge.

The Dover Marina team are tasked with providing a top quality service across 81 rooms and well over 100 tables across their 4 main dining areas, including taking orders, running food and manning the bar at all times… certainly no small task! Which is why they were in need of a system that would not only enable them to streamline their service and keep guest experience at the highest level, but also operate at maximum capacity with fewer staff, take more orders for both room and table service, and maximise their order values at the same time.

The Outcome.

“Emenu helped us deliver a better guest experience for room and table service and boost profitability.”

Cawin Vas, Manager at Best Western Dover Marina Hotel

Results:

• Boost Sales: Average spend increased by 20%

• Eliminate errors: Decrease order entry errors from 20% to 0% saving £000s and improving the guest experience

• Sustainability: 50% reduction in menu printing, saving £150/month

• Efficiency: Able to operate at capacity with fewer staff